Would you like to be more confident about language, grammar, punctuation and spelling? Do you want to write better emails, letters, leaflets and reports to improve sales, customer satisfaction and internal communications? Writing at Work will boost your writing confidence and get you and your business communicating more successfully. Presented in bite-sized chunks with practical examples, Writing at Work is an A to Z of everything you need to know to polish up your writing skills. There's also a useful List of Everyday Words that will help you banish gobbledegook forever. Plus you'll learn how to: * Find the right tone of voice for your audience. * Get rid of tautologies, jargon and meaningless phrases. * Tackle the important task of proof reading. * Make your documents more accessible. Writing at Work will become the reference handbook you reach for whenever you need help with your writing.