Chip R. Bell is senior partner of the Chip Bell Group. Global Gurus has ranked him one of the top three keynote speakers in the world on customer service for five years in a row. He is the author or coauthor of twenty-three books that have been translated into fifteen languages. Bell has appeared on CNBC, CNN, Fox Business, Bloomberg TV, ABC, CBS, NPR, and Marketplace, and his work has been featured in Fortune, Wall Street Journal, Financial Times, USA Today, Success, Businessweek, Entrepreneur, Money, and Fast Company. He is a regular columnist for Forbes.com, MoneyInc.com, CEOWORLD Magazine, CEO-Magazine.com, Real-Leaders.com, and LeadChange.com.