Leading a change effort is arguably one of the most difficult management tasks. Organizational inertia, excessive comfort with the status quo, and resources being focused on existing systems make it quite difficult to successfully enact change. Change Management shows how to break through these barriers for major change initiatives. It focuses on the many pitfalls that can cause failure, as well as the best change management process for improving the odds of success. The book also notes the characteristics of the person who should lead a change initiative, and how to deal with the conflicts that are frequently triggered by a major change. In short, this book helps practitioners conduct successful change management campaigns within their organizations.