The qualities of a leader have long been touted as crucial in business. Recently however, the managerial expertise that is absolutely crucial to complement these leadership skills has become a little unfashionable; to our collective detriment!

This book will help you – the manager – succeed in your job. You’ll find it full of tools and tips and the answers to many practical questions such as:

• How can we give our staff the time and attention they need?

• How can we support different behavioural styles?

• How can we best deliver direct feedback?

• How can we prepare for and succeed in tough conversations?