“Really good stuff from someone who knows her intranets.” – Tom Loosemore, digital transformation consultant at Public Digital, ex-GDS, ex-BBC.

Create content that makes it faster for people to find what they need on the intranet than from a colleague. Learn user-centred design as you progress through this practical, stage by stage guide.

Generally, people want information about a specific thing, fast, when they visit an intranet. They need it in as little time as possible, so they can get to a meeting, or enjoy their lunch break. This book outlines processes that put into practice these 3 essential principles for user-centred intranet content:

1. Content reflects a staff need for it.


2. Information is easy to find.


3. Style, tone and language is optimised for users with little time to read and absorb content.

Lizzie Bruce pours her experience of designing intranet content around staff needs for UK government into 100 pages of advice and techniques for creating usable, readable content. Includes: list of universal intranet tasks, glossary of user-centred design terms, project “shopping list”, timeline planner, tips for stakeholder buy-in, and links to case studies and blogs.

Every organisation planning an intranet redesign needs this book.

“This will become the go-to resource for intranet projects” – Robert Mills, independent content and communications consultant.