User Experience Is Brand Experience

User Experience Is Brand Experience

by Felix van de SandAnna-Katharina Frison Pamela Zotz and others
Epub (Kobo), Epub (Adobe)
Publication Date: 13/12/2019

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This book offers a new method for aligning brand management and user experience goals. Brand management deals with conveying individual brand values at all marketing contact points, the goal being to reach the target group and boost customer retention. In this regard, it is important to consider the uniqueness of each brand and its identity so as to design pleasurable and high-quality user experiences.


Combining insights from science and practice, the authors present a strategy for using interaction patterns, visual appearance, and animations to validate the actual brand values that are experienced by users while interacting with a digital product. Further, they introduce a 'UX identity scale' by assigning brand values to UX related psychological needs. The method applied is subsequently backed by theoretical concepts and illustrated with practical examples and case studies on real-world mobile applications.

ISBN:
9783030298685
9783030298685
Category:
Sales & marketing
Format:
Epub (Kobo), Epub (Adobe)
Publication Date:
13-12-2019
Language:
English
Publisher:
Springer International Publishing

This item is delivered digitally

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