Welcome to Angus & Robertson!
Two of Australia’s most iconic bookstores rolled into one exciting new online bookshop!
Bookworld is now merged in to Angus & Robertson which continues to provide the fastest delivery service and great customer service that you are used to.
The new store will allow Angus & Robertson customers to join the FREE Citizen program, the fastest growing book loyalty program in Australia, and gain access to huge savings and member-only sales. Have a peek around our new site and let us know what you think , we value and read all your feedback. Below we have outlined some FAQs that should help answer any query you may have about this new store.
I currently have an account with www.angusrobertson.com.au OR www.bookworld.com.au - what do I do?
Simply sign in to your account using your existing Bookworld or Angus & Robertson email and password.
I have an account with both www.angusrobertson.com.au AND www.bookworld.com.au, what do I do?
The first time you log into your account you will be invited to merge everything from your Bookworld and Angus & Robertson accounts together. This will mean that you will be able to see all of your order history, reviews, wishlists and other account features from both sites in the one location.
When you sign in to your account on Angus & Robertson Bookworld you will be prompted to enter your email address and password. Please use your Angus & Robertson email address and password.
Once logged in you will be asked if you wish to keep your Bookworld account details.
- If you say ‘yes’ you will be able to view both your Angus & Robertson and Bookworld reviews, lists, address book, order history and other content.
- If you say ‘No’ you will only be able to see your Angus & Robertson account from then on and it will no longer be possible for you to retrieve anything related to your Bookworld account, including citizenship, email preferences or other account information such as reviews, lists or address books.
For your own convenience with having your complete account history for both sites, we recommend choosing 'yes'!
What will happen with the books I just ordered?
These will be delivered to you as usual. We don’t anticipate any delays with orders in this process.
I had items in my cart but hadn't completed my purchase. Why can't I see my items now?
We needed to clear all carts as part of the merge process. If you had items sitting in your cart, they were removed. Sorry, it was necessary.
Where is my account information?
All your account information is waiting for you in your Angus & Robertson Bookworld account including your order history, wish lists, reviews, tax invoices and delivery details.
All of our valued Bookworld customers will be prompted to re-enter their credit card details when they make their first purchase with the new store – we have done this to ensure your payment details are as secure as possible.
What are the delivery fees?
There will be a standard shipping Fee of $7.50 and free delivery on orders over $60.
What is the Citizen program?
The Citizen program is Angus & Robertson's current loyalty program with over 300,000 book lovers enjoying a range of fantastic offers and discounts, including access to exclusive member-only sales, bigger discounts across a huge range of titles and many more exciting ways to shop with us.
The program is free and easy to join. If you are not yet a Citizen, sign up today to save on shipping and take advantage of other citizen only offers.
I have a valid voucher code for Bookworld or Angus & Robertson – can I still use this?
All valid voucher codes are redeemable through the Angus & Robertson store, simply add the code when prompted at checkout. If you are having issues with your code please contact our customer service team.
Can I still use gift cards?
All electronic Bookworld gift cards are redeemable through the Angus & Robertson store. Electronic gift cards are available to purchase in a range of denominations on our Gift Card page.
Physical gift cards you may have purchased previously through Angus & Robertson stores are not redeemable at Angus & Robertson.
Where will I find my eBook library?
You eLibrary will remain at Kobo books. Simply log in as you would normally on their site.
If you have any further queries about this change please get in touch with our Customer Service team.