Discount codes need to be manually applied whilst you are in the Checkout.
Open the voucher code box as shown in the image below.
Enter your voucher code in to the box shown. Ensure that the code is entered exactly as shown, with capital letters where applicable, and without spaces.
Click on 'Apply'
Verify the discount code on your order total, which should revise.
If your voucher does not seem to work then it may relate to the voucher expiry date or the product(s) within your order being invalid against the terms of the voucher.
- Try re-applying the voucher and check the popup mesage in the lower-right corner of the screen to determine if there is an error message.
- Check the voucher terms and conditions from the email that was sent to you. eg: does the voucher apply to books and you are purchasing DVDs?
- If none of the above apply then you then you should force the computer to reload the page, as there may be some old data that is causing an error.
Windows-based PC users:
Press the 'CTRL' and 'F5' keys in unison. The page should now reload.
Apple Mac users:
Press the CMD+SHIFT+R keys in unison, and the page should now reload.
If your code does not work, please submit your order and use the form below to contact our Customer Service, who will investigate the issue. Don’t forget to let us know the voucher code, and also any error message you see, when submitting the form.
Where the code should have worked, we will process a refund against your order for the applicable discount as soon as possible.