Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
- ISBN:
- 9780070779747
- 9780070779747
-
Category:
- Industrial or vocational training
- Format:
- Paperback
- Publication Date:
-
16-10-1998
- Language:
- English
- Publisher:
- McGraw-Hill Education - Europe
- Country of origin:
- United States
- Pages:
- 224
- Dimensions (mm):
- 234x188x13mm
- Weight:
- 0.4kg
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