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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

by Joseph Michelli
Hardback
Publication Date: 16/07/2008
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From the author of the Wall Street Journal, USA Today, and BusinessWeek Bestseller, The Starbucks Experience Leadership lessons from the company that turned customer service into an art form The Ritz-Carlton Hotel Company.

The name says it all. When it comes to quality, style, and unsurpassed service, this international company has set the gold standard for delivering the highest level of customer experience-which companies in all industries strive to meet.

Now, for the first time, this world-class luxury hotel group has given bestselling author Joseph Michelli unprecedented access to their executives, staff, and award-winning Leadership Center training facilities.

You'll discover the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are famous. For executives and managers at all levels, this book is pure gold.

ISBN:
9780071548335
9780071548335
Category:
Customer services
Format:
Hardback
Publication Date:
16-07-2008
Language:
English
Publisher:
McGraw-Hill Education - Europe
Country of origin:
United States
Pages:
304
Dimensions (mm):
218x160x28mm
Weight:
0.44kg
Joseph Michelli

Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.

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You can find this item in:

Working patterns & practices Business Management Customer services Management: leadership & motivation Quality Assurance (QA) & Total Quality Management (TQM) Service industries
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