DELIVERY INFORMATION

 

HOW MUCH DOES SHIPPING COST?

Standard shipping is $7.50 per order.

Express shipping is $14.95 per order.

Free standard shipping applies to orders $60 and over.

 

STANDARD SHIPPING

We use the Australia Post eParcel service to send your item directly from our Sydney warehouse in almost all cases.

You will receive a tracking link via email when your item has been sent. For trackable items we also provide additional updates via text message if you have provided your number.

Items that ship to you directly from a supplier have no tracking available.

 

EXPRESS SHIPPING

You will be able to select Express Shipping in checkout if all items in your cart are listed as 'In-stock 2-4 Days'.

Your items will be despatched from our Sydney warehouse on the next business day after placing your order.

Express Post parcels are usually delivered to major metropolitan cities within 1-2 business days, with regional areas (including Perth and NT) taking additional time.

All Express Post items are trackable and you will receive a tracking link via email when your item has been sent.

Please note that this is not a guaranteed overnight delivery service.

 

INTERNATIONAL SHIPPING

We only deliver within Australia at this time.  You can still place an order for delivery within Australia from an overseas location.  Simply select billing address "Same as delivery address" to place your order.

 

ORDERED MORE THAN ONE BOOK?

Items with different arrival time frames to our A&R warehouse may be shipped separately at no cost to you. 

Items marked as 'In stock 2-4 Days' will ship as soon as possible, and items with longer arrive times times may be consolidated before shipping.

All items sent from our Sydney warehouse are trackable and you when your order is despatched you will receive an email with the tracking link. DVD's, games and music products are sent directly from the supplier and are not trackable.

 

HOW LONG WILL IT TAKE?

We show the estimated arrival time to our A&R warehouse on each product page and in the checkout. Please allow additional time for delivery to your address.

For an approximate overall delivery estimate, including the arrival time to us and then delivery to you, please check the Delivery tab on each product, there we prodive several estimates based upon region for delivery to you, including the time it may take the item to arrive at A&R.

 

Arrival times to our warehouse Explanation

In Stock

2 - 4 workings days

 

These items are in stock in our Sydney warehouse and typically delivered to you within 4 working days for most Australian capitals.

Once despatched we will send you a Shipping Notification which includes online tracking.

Express Post is available if ALL items in your Shopping Cart are listed as 'In Stock 2-4 days'.Express Post orders are delivered in two business days to the following locations:

NSW: Sydney, Wollongong, Gosford, Newcastle.
VIC: Melbourne, Geelong
ACT: Canberra
SA: Adelaide
QLD: Brisbane, Gold Coast
TAS: Hobart, Launceston
WA: Perth CBD postcode 6000 only
Express Post is not available to NT locations

 

1 - 2 weeks

(In stock with our Australian and International suppliers)

Products with this timeframe are in stock with our Australian or International suppliers and arrive at our Sydney warehouse within 1-2 weeks of your order.

Once received into our warehouse we will despatch it to you with a Shipping Notification which includes online tracking.

Please allow additional time for delivery to your address.

2 - 3 weeks

(In stock with our Australian suppliers)

Products with this timeframe are in stock with our Australian or International suppliers and arrives at our Sydney warehouse within 2-3 weeks of your order.

Once received into our warehouse we will despatch it to you with a Shipping Notification which includes online tracking. Please allow additional time for delivery to your address.

 

Backorder

(Orderable but not readily available with our suppliers)

These rarer items are generally harder to obtain and are not in-stock with our suppliers however they can be back-ordered.  Occasionally we may not be able to procure these items and in such instances you will be notified via email.

 

Pre-Order

(Sent upon publication from our suppliers)

Products listed as pre-order are not yet published and will arrive at our Sydney warehouse within 1-2 weeks (on average) after publication on average.

Please allow additional time for delivery to your address.

 

Notify Me
(Out of stock)
Items that show 'Notify Me' are out-of-stock with our suppliers, however you can elect to be alerted when these items come back in-stock by clicking on 'Notify Me'.

 

Instant Download
(Digital eBooks)
eBooks are supplied by our eBook partner Kobo and appear in your Kobo account instantly.

 

Electronic Gift Cards
(Digital products)

Electronic Gift Cards are sent instantly to any email address you nominate.   Delivery can be delayed by up to three months if desired by using the calendar function for each gift card during the order process.

 

 

WHAT HAPPENS IF MY PRODUCT DOES NOT ARRIVE

We use Australia Post to deliver all orders shipped from our Sydney warehouse.

Tracked parcels will show an estimated delivery date when viewed on the Australia Post website.

  • If your parcel is more than 3 business days past the date listed on the Australia Post tracking website then please contact us.
  • If your parcel is not trackable, please allow 7 business days from your shipping email before contacting us.
  • If you have not received a shipping email from us then your order may be delayed, particularly when we are sourcing the product from an overseas supplier. Please contact us if arrival time of your product to us has passed and you have not yet received your shipping notification.

You can contact us by clicking here.