eBook and eReader (Kobo) Returns
While eBooks and eReaders are unable to be returned due to change of mind, we may be able to help if your eReader is faulty or arrives to you damaged.
You are required to contact Kobo directly in the first instance. For Kobo to accept a returned device from us they require a copy of correspondance from them where they have informed you to return the device to us.
If the fault is discovered within 30 days of your order being shipped please contact us to arrange a refund or replacement. We will provide you with a return authorisation (with tracking) to send the eReader back to us. You will need to include a printout of your communication with Kobo where they have advised to return the device to us, the original packaging and any accessories (namely the USB cord).
If the fault is after 30 days of your order being shipped and your eReader is faulty please contact Kobo, your device is then covered by their 12 month warranty.
Click here to be taken to the Kobo Technical Support Portal.
Kobo can also be contacted 24/7 via freecall 1800-612-739.