Cancel My Order

If your order has just been placed, you can self-cancel the order in your account within the first 30 minutes after it has been submitted.  

Self-service cancelling an order within 30 minutes of it being placed:

  1. Sign-in to your account using the option at the top of the website page.  * If you made a guest purchase then create an account using the same email address used for the guest purchase (PayPal Express users should create an account using the email linked to their PayPal account).

  2. After you have signed-in to your account, select 'Order History' from the dropdown menu at the top of the page, on the left side.

  3. Select the order you placed and for each item you wish to cancel, use the drop-down menu alongside to cancel that item (as shown in the image below).

 

Cancelling or changing an address on an order more than 30 minutes from the order being placed:

If you need to cancel an order after the 30-minute cancellation window has passed, please complete the form below.  Fill in as much information as possible to assist our customer service team in processing your request. 

Where possible we will cancel an order, however due to the quick processing times this is not always possible.

If we do successfully cancel your order prior to it shipping, we are able to cancel for the full value of the order.  If you have received your order and have changed your mind, you can return it to us for a refund of the items price, subject to our returns policy.

If you paid for your order using Afterpay and have cancelled or returned an item we will contact AfterPay directly and inform them of the change to your order.  Please note that until Afterpay inform you of a refund (or re-adjusted payment schedule), you should consider all payment instalments still owing.

  

 

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