We allow 30 minutes after each order has been submitted for the customer to cancel their order. After 30 minutes has elapsed the order is submitted for fulfilment and we cannot always cancel them, however do use the form below to send us an enquiry so that we can try.
Self-service cancelling an order within 30 minutes of it being placed:
Sign-in to your account using the option at the top of the website page. * If you made a guest purchase then create an account using the same email address used for the guest purchase (PayPal users should create an account using the email linked to their PayPal account).
After you have signed-in to your account, select 'Order History' from the dropdown menu at the top of the page, on the left side.
Select the order you placed and for each item you wish to cancel, use the "Cancel" option (as shown in the image below). Please note this option will only appear after the order confirmation email has been sent and will disappear after 30minutes.
Cancelling an order more than 30 minutes from the order being placed:
If the 30-minute cancellation window has passed then you will need to submit a cancellation request via the form below. Fill in as much information as possible to assist our customer service team to process your request. Where possible we will cancel an order however due to the quick processing times this is not always possible.
If we do successfully cancel your order prior to it shipping, we are able to cancel for the full value of the order. If you have received your order and have changed your mind, you can return it to us for a refund of the items price, subject to our returns policy.
If you paid for your order using Afterpay and have cancelled or returned an item we will contact AfterPay directly and inform them of the change to your order. Please note that until Afterpay inform you of a refund (or re-adjusted payment schedule), you should consider all payment instalments still owing.